Honesty has always been considered a pillar of good business. That's why I'm so upset with National Fuel over the situation in my front lawn where gas lines were replaced, where my hedges are still looking for their roots, and where a good percentage of my dirt and lawn grass followed the pipeline workers down the length of Morgan and Ravine streets.
When I called to inquire when lawn restoration would occur, the same employee gave me three dates on three different calls to the office. That's the whole problem. I called because the company has not been honest with me.
National Fuel never calls with a reason or a new date because it has forgotten about me as soon as the employee puts the phone down. "That's over" is the impression they leave me with after giving me dates for lawn restoration and then never showing up.
I'm not feeling like a valued customer. Does National Fuel think customers are just a source of funding with no feelings? I wish it could see I'm not a problem but rather a valued customer who is a link in its credibility chain to the company.
It works quite simply. I'll pay my fuel bill. The company will be honest and when it breaks a promise, it will call me, apologize and give me a real date until the work crew shows up on that real day. Thank you for your time and attention in this matter.