Margaret Tau was appreciative of the medical care she received at Meadville Medical Center, but not the bed she had to use during her recent 10-day stay for treatment of a bleeding ulcer.

“The care was wonderful, the beds are terrible,” Tau of Saegertown told the Tribune.

Tau’s was one of many patient complaints received recently by the hospital. Duane Koller, Meadville Medical Center’s director of marketing, said the situation is now rectified.

Last month, the hospital began replacing 125 of its medical/surgical beds in a $1.1 million self-funded project at a cost of approximately $9,000 per bed, Koller said.

“The contractor substituted a different mattress than what was purchased,” Koller said.

The contractor, Hill-Rom Co., said the replacement mattress was an upgrade and asked the hospital to test the mattress on the new beds, Koller said.

“In the trial period we had many complaints from patients,” Koller said. “We want people staying here as patients to be happy.”

As of last week, all the unsatisfactory mattresses had been replaced, Koller said.

Some 91 of the 125 new beds are in the hospital. The remaining 34 new beds are scheduled to arrive soon, Koller said.

Keith Gushard can be reached at 724-6370 or by e-mail at

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